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Community Care Hospice Logo

Community Care Hospice

1669 Rombach Ave.
Wilmington, OH 45177
Phone: 937.382.5400
Fax: 937.383.3898

Ohio's Community Mercy Hospice Logo

Ohio's Community Mercy Hospice

1830 N. Limestone St.
Springfield, OH 45503
937.390.9665

Ohio's Hospice at United Church Homes Logo

Ohio's Hospice at United Church Homes

Chapel Hill
12200 Strausser St. NW
Canal Fulton, OH 44614
330.264.4899

Ohio's Hospice at United Church Homes Logo

Ohio's Hospice at United Church Homes

200 Timberline Dr. #1212
Marietta, OH 45750
740.629.9990

Ohio's Hospice LifeCare Logo

Ohio's Hospice LifeCare

1900 Akron Rd.
Wooster, OH 44691
330.264.4899

Ohio's Hospice Loving Care Logo

Ohio's Hospice Loving Care

779 London Ave.
Marysville, OH 43040
937.644.1928

Ohio's Hospice of Butler & Warren Counties

Ohio's Hospice of Butler & Warren Counties

5940 Long Meadow Dr.
Middletown, OH 45005
513.422.0300

Ohio's Hospice of Dayton Logo

Ohio's Hospice of Dayton

324 Wilmington Ave.
Dayton, OH 45420
937.256.4490
1.800.653.4490

Ohio's Hospice of Central Ohio

Newark

2269 Cherry Valley Rd.
Newark, OH 43055
740.788.1400

Inpatient Care Center

1320 West Main St.
Newark, OH 43055
740.344.0379

Ohio's Hospice of Central Ohio at
The Ohio State University
Wexner Medical Center

410 W 10th Ave - 7th Floor
Columbus, OH 43210
614.685.0001

Ohio's Hospice of Fayette County Logo

Ohio's Hospice of Fayette County

222 N. Oakland Ave.
Washington Court House, OH 43160
740.335.0149

Ohio's Hospice of Miami County Logo

Ohio's Hospice of Miami County

3230 N. Co. Rd. 25A
Troy, OH 45373
937.335.5191

Ohio's Hospice of Fayette County Logo

Ohio's Hospice of Morrow County

228 South St.
Mount Gilead, OH 43338
419.946.9822

Ohio's Hospice

Ohio's Hospice

Dayton

7575 Paragon Rd.
Dayton, OH 45459
1.800.654.4490

Cincinnati

11013 Montgomery Rd.
Cincinnati, OH 45249
1.800.654.4490

Meeting Community Need: Supporting Community-Based Healthcare and Senior Living Providers

COVID-19: Working With and Supporting Community Care Partners

While Ohio’s Hospice and its staff have been on the front lines of the response to the COVID-19 pandemic, we also recognize that the hospitals, physician offices, nursing home and assisted living communities with which we partner have been working and sacrificing on the front lines as well. So much of the Ohio’s Hospice response to the pandemic has also involved supporting community care partners.

Commenting on the amount and transparency of communications with community care partners, particularly at the outset of the emergency, Ohio’s Hospice Chief Strategy Officer Kerry Hamilton says, “I think that we were well connected with our partners in ways that others probably were not. In many ways, we were looked to as a resource for vital information. Many of our senior living partners were apprehensive and fearful. We were able to provide the information they needed to formulate their own response to the pandemic. They appreciated the transparency. We also shared the reality of what was happening with Ohio’s Hospice.”

The first item on the agenda was to compile a master list, market-by-market, of the COVID-19 policies and procedures at each nursing home and assisted living community as they related to hospice patients. “Our referral sources were thrilled with that because they felt we were there to support them. We weren’t causing them any additional stress,” says Gail Stokes, senior director of Business Development. “We kept an updated database for all Ohio’s Hospice clinical staff, so before they would go to a building they knew what they needed to do to comply with that facility’s particular safety protocols.”

The Ohio’s Hospice support for community care partners also meant recognizing the hardship they faced on a daily basis and making sure the staff knew they were appreciated. “At the start of the pandemic, we brought in lunch to various nursing homes and assisted living facilities,” explains Jonathon Smith, Business Development team leader. “We wanted to support local restaurants and local businesses, to help them out during this difficult time.” In addition to lunch, Ohio’s Hospice community liaisons assembled and dropped off goodie bags, or “kindness baskets,” filled with snacks and thank-you cards for every employee at a nursing home or assisted living community.

According to Business Development Team Leader Karen Parziale-McFall, in some areas, Ohio’s Hospice held box-lunch, socially-distanced parking lot picnics where facility staff could offer suggestions as to how Ohio’s Hospice could continue to support patients and their families as well as staff. In other areas, Ohio’s Hospice joined with other local providers and businesses to stage drive-by parades, often recognizing three or four nursing homes and assisted living facilities in a day with decorated cars, hand-made signs, horns-a-honking and leave-behind thank-you goodie-bags.

Ohio’s Hospice also facilitated virtual networking events for local healthcare professionals, bringing in Ohio’s Hospice counselors and other experts to offer tips and counseling on topics like self-care, grief and loss, and care planning.

“It’s about more than meeting immediate community need,” Hamilton says. “It’s about being an indispensable member of the community, understanding community need, and having the resources and the in-house expertise to respond to those needs.”

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