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Community Care Hospice Logo

Community Care Hospice

1669 Rombach Ave.
Wilmington, OH 45177
Phone: 937.382.5400
Fax: 937.383.3898

Ohio's Community Mercy Hospice Logo

Ohio's Community Mercy Hospice

1830 N. Limestone St.
Springfield, OH 45503
937.390.9665

Ohio's Hospice at United Church Homes Logo

Ohio's Hospice at United Church Homes

Chapel Hill
12200 Strausser St. NW
Canal Fulton, OH 44614
330.264.4899

Ohio's Hospice at United Church Homes Logo

Ohio's Hospice at United Church Homes

200 Timberline Dr. #1212
Marietta, OH 45750
740.629.9990

Ohio's Hospice LifeCare Logo

Ohio's Hospice LifeCare

1900 Akron Rd.
Wooster, OH 44691
330.264.4899

Ohio's Hospice Loving Care Logo

Ohio's Hospice Loving Care

779 London Ave.
Marysville, OH 43040
937.644.1928

Ohio's Hospice of Butler & Warren Counties

Ohio's Hospice of Butler & Warren Counties

5940 Long Meadow Dr.
Middletown, OH 45005
513.422.0300

Ohio's Hospice of Dayton Logo

Ohio's Hospice of Dayton

324 Wilmington Ave.
Dayton, OH 45420
937.256.4490
1.800.653.4490

Ohio's Hospice of Central Ohio

Newark

2269 Cherry Valley Rd.
Newark, OH 43055
740.788.1400

Inpatient Care Center

1320 West Main St.
Newark, OH 43055
740.344.0379

Ohio's Hospice of Central Ohio at
The Ohio State University
Wexner Medical Center

410 W 10th Ave - 7th Floor
Columbus, OH 43210
614.685.0001

Ohio's Hospice of Fayette County Logo

Ohio's Hospice of Fayette County

222 N. Oakland Ave.
Washington Court House, OH 43160
740.335.0149

Ohio's Hospice of Miami County Logo

Ohio's Hospice of Miami County

3230 N. Co. Rd. 25A
Troy, OH 45373
937.335.5191

Ohio's Hospice of Fayette County Logo

Ohio's Hospice of Morrow County

228 South St.
Mount Gilead, OH 43338
419.946.9822

Ohio's Hospice

Ohio's Hospice

Dayton

7575 Paragon Rd.
Dayton, OH 45459
1.800.654.4490

Cincinnati

11013 Montgomery Rd.
Cincinnati, OH 45249
1.800.654.4490

Pandemic Response

The Leadership teams of Ohio’s Hospice affiliate and associate members established a COVID-19 Task Force that began meeting daily on March 9 through video meetings, setting the tone for a response to the emergency that was based on effective two-way communications, trusting the science, evolving guidelines as more/better information became available, trust in staff and commitment to mission.

“It wasn’t just about creating policies and redesigning nearly everything on the fly. It was about calming any fears among our nursing staff, about explaining the ‘why’ behind our policies,” Wagner says.

It was also about staying focused and positive. “In every call, we talked about ‘silver linings,’ whether that was good news, lessons learned with long-term implications, or a positive story about meeting the needs of patients or community care partners,” she says.

The daily agendas were wide-ranging: infection control, PPE guidelines and supply management, clinical decision trees and algorithms, interpretation of evolving Medicare regulations, patient visit redesign, planning for COVID-19 inpatient care, guidelines and processes for visitors to inpatient units, telehealth systems and guidelines, rapid admissions response, work-from-home protocols, changes to human resources pay and policies specific to the health emergency, utilizing Ohio’s Hospice chaplains, social workers and grief and bereavement counselors to care for staff, volunteers, community care partners and community members affected by the crisis … and much more.

Much of the focus was on communications. “In our daily meetings, we opened up the floor so that anyone, anywhere could ask a question,” Wagner explains. Like many healthcare providers, Ohio’s Hospice created a dedicated intranet site to host essential information about the response to COVID-19. What was different for Ohio’s Hospice is that the site was open to the public: https://intranet.ohioshospice.org/coronavirus.aspx.

“You can’t get more transparent than that,” Wagner observes.

Ohio’s Hospice also decided to share as much of the information it was developing in as many creative ways as possible with community care partners, patients and families, and the community. “Our goal was to be as flexible and transparent and easy-to-understand as possible,” says Craig Schrolucke, senior director of Mission Engagement and Communication for Ohio’s Hospice. “We always kept in mind the end user — whoever was picking up that piece of collateral or seeing a forwarded email that we had created.”

Some of the most popular items were technology “How-To’s” to help inexperienced users master the arts of video chats and virtual meetings on any device and any platform. How to don and doff PPE was equally popular but even more essential from a health and safety standpoint. “One thing our response to the pandemic has done, was to demonstrate in real time and on a daily basis the value of our affiliation, in having Ohio’s Hospice,” Wagner notes. “We not only shared resources, but we learned from each other, supported one another. That is exactly the way the model is supposed to work.”

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